Terms of Service

Last updated: April 2026

1. Services

Kilwhiss Cloud provides cloud consultancy services including cloud migration, Microsoft 365 and Google Workspace setup, cost optimisation, cloud security, and managed cloud services. All services are subject to these terms.

2. Engagement

All engagements begin with a free cloud assessment. Following the assessment, we will provide a written proposal outlining scope, deliverables, timeline, and pricing. Work begins only upon your written acceptance of the proposal.

3. Pricing & Payment

Project-based services are invoiced in stages as outlined in the proposal. Managed cloud packages are billed monthly in advance. All prices are in GBP and exclusive of VAT unless stated otherwise. Payment is due within 14 days of invoice.

4. Client Responsibilities

You agree to provide timely access to systems, accounts, and information necessary for us to deliver the agreed services. Delays caused by lack of access may affect project timelines.

5. Confidentiality

We treat all client data, credentials, and business information as strictly confidential. We will not share your information with third parties except as necessary to deliver the agreed services.

6. Limitation of Liability

Our total liability in connection with any engagement shall not exceed the total fees paid by you for that engagement in the preceding 12 months. We are not liable for indirect, consequential, or incidental losses.

7. Termination

Either party may terminate a managed cloud package with 30 days’ written notice. Project-based engagements may be terminated by mutual agreement, with payment due for work completed to date.

8. Governing Law

These terms are governed by the laws of Scotland. The Scottish courts shall have exclusive jurisdiction over any disputes arising from these terms.

9. Contact

Kilwhiss Cloud, part of the Kilwhiss Group. Email: hello@kilwhiss.cloud